Privacy Policy for Buyers

Introduction Welcome to Diving.Shopping, managed by Webase Global, located at 77 Camden Street, Dublin, D02 XE80, Ireland. Your privacy is critical to us, and this Privacy Policy provides information on how we collect, use, share, and protect your personal information across our platform.

What Information We Collect and Receive

In order to provide you with our full range of services, Diving.Shopping collects and receives various types of information, which include:

  1. Identification and Contact Data: This includes information such as your name, address, telephone number, and email address that you provide when setting up your account, making a purchase, or communicating with sellers.

  2. Account and Profile Information: When you register for an account, we collect the information you provide, such as your username, password, and any other information you give for your user profile.

  3. Transaction and Payment Data: Details of the transactions you carry out on our marketplace, including purchased products, transaction dates, amounts charged, and payment details, are collected to process your orders. Payment data is securely processed via Stripe, and we do not store full credit card details on our servers.

  4. Communications with Us or Sellers: We collect information when you contact us directly or engage in transactions with sellers, which includes message content, time and date stamps, and interactions with customer service.

  5. Automated Information Collection: When you visit Diving.Shopping, we automatically collect certain information from your device, including but not limited to IP addresses, browser types, language settings, referring URLs, and actions taken on our site.

  6. Usage and Preference Information: We gather data on how you interact with our services, including your shopping preferences, product views, cart additions, and settings chosen on the platform.

  7. Social Media and Third-Party Data: If you choose to link, create, or log in to your Diving.Shopping account with a social media service (e.g., Facebook, X, LinkedIn, Google), we may receive information from that service, such as your profile information and friend lists.

  8. Geolocation Data: For purposes such as shipping and taxation, we may use IP address-based geolocation data provided by MaxMind or other location data that you may provide during the checkout process.

  9. Analytical Data: Through Google Analytics, we collect anonymized data that helps us understand how our users navigate the platform and which areas of our site receive the most traffic.

  10. Multilingual and Currency Preferences: To tailor the shopping experience, we collect your language and currency preferences, which allows us to display products and conduct transactions in your preferred local context.

  11. Device and Connection Information: We may collect information about your computer, phone, tablet, or other devices you use to access our services. This includes device identifiers, operating system versions, and mobile network information.

This data is crucial for providing personalized shopping experiences, ensuring the security of transactions, and improving the overall functionality of our marketplace. We process this information in accordance with our Terms of Use and applicable data protection laws.

How We Use Your Information and Our Legal Basis

At Diving.Shopping, we use the information collected for several purposes:

  1. To Provide Services: We use your information to fulfill orders, process payments, manage transactions, provide customer support, and facilitate communication between buyers and sellers.

  2. To Improve and Optimize: We analyze how users interact with our site to make improvements, develop new features, and enhance the usability and functionality of our services.

  3. To Personalize Experience: Information about your preferences and past activity is used to recommend products, tailor content, and provide a customized shopping experience.

  4. For Marketing and Promotions: With your consent, we may use your contact details to send promotional messages and marketing communications about new products, special offers, or other information we think you may find interesting.

  5. To Enforce Our Policies and Terms: We use your information to enforce our policies and terms of use, including monitoring for prohibited and counterfeit items.

  6. For Legal Compliance: We may use your information to comply with applicable laws, respond to legal requests, prevent fraud, and protect our rights.

  7. To Secure Our Platform: Your information helps us to maintain the security of Diving.Shopping, including detecting and preventing unauthorized access and fraudulent transactions.

  8. For Communications: We use your information to communicate with you about your account, resolve disputes, collect fees, or provide necessary customer service.

The legal basis for processing your information includes:

  • Consent: We may rely on your consent for certain processing activities, such as marketing communications and third-party analytics.
  • Contractual Necessity: We process personal data as necessary to fulfill our contractual obligations to you under our Terms of Service.
  • Compliance with Legal Obligations: We may process your information to comply with legal requirements, such as tax laws and consumer protection regulations.
  • Legitimate Interests: We process data for purposes that are in our legitimate business interests, such as protecting the security of our platform, conducting analytics to understand how our services are used, and improving user experience.

We ensure that these processing activities are conducted in accordance with applicable data protection laws and regulations and that your privacy rights are upheld.

How We Share Your Information

At Diving.Shopping, we understand the importance of your personal information and are committed to maintaining its confidentiality. Here’s how and with whom we may share your information:

  1. With Sellers: To facilitate transactions, we share necessary information with sellers on our platform, such as your name, shipping address, and details of the items you’ve purchased, to enable them to fulfill your orders.

  2. Service Providers: We engage with third-party service providers to perform functions on our behalf. This includes payment processing (Stripe), email service providers (Mailchimp), analytics (Google Analytics), and others that assist with operational aspects of our services.

  3. Legal and Safety Reasons: We may disclose information if required by law, if it is necessary to respond to legal processes, or if it is necessary to protect the rights, property, or safety of Diving.Shopping, our users, or the public.

  4. Business Transfers: In the event of a merger, acquisition, restructuring, bankruptcy, or other business transfer, we may share collected information related to that transaction.

  5. Aggregated and Anonymized Information: We may share aggregated or anonymized information with third parties for marketing, advertising, research, or similar purposes. This information does not identify you personally.

  6. Social Media and Sign In Services: If you use any third-party services, like Google or social media platforms, to sign in to our site, some information may be shared with these services.

  7. MaxMind Geolocation: For accurate shipping and taxation, geolocation data may be shared with MaxMind or similar services.

  8. With Your Consent: There may be situations where you have provided your explicit consent to share your personal information, such as when you choose to participate in promotions or surveys.

We ensure all data sharing respects your privacy and is in line with our Privacy Policy, and where applicable, data sharing agreements are in place to protect your personal information. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not sell personal information to third parties.

How We Transfer Your Information

Diving.Shopping operates on a global scale, which means your information may be processed on servers located outside of the country where you live. Here’s how we manage international transfers of your data:

  1. Data Hosting and Processing: We may use cloud-based services and third-party data centers, which may be located in different countries, to host and process data for our platform, including personal information.

  2. International Business Operations: For the execution of international transactions and operations, it may be necessary to transfer your information across borders.

  3. Compliance with Legal Standards: We transfer personal information in compliance with the applicable data protection laws, ensuring mechanisms are in place for the secure transfer of your data.

  4. Use of Standard Contractual Clauses: We may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

  5. Privacy Shield Framework: When transferring data from the EU to the US, we may rely on the Privacy Shield Framework, ensuring that the recipient has certified to the Department of Commerce that it provides adequate protection for personal data.

  6. Consent: Where applicable, we will seek your consent for international data transfers, ensuring you are informed about where your data is being sent and the protections in place.

We take care to implement safeguards that ensure your personal information remains protected according to the standards set forth by the General Data Protection Regulation (GDPR) and other relevant privacy regulations. This includes the use of encryption, pseudonymization, and ensuring that our partners adhere to similar standards of data protection.

How We Protect Your Information

At Diving.Shopping, safeguarding your personal information is of the utmost priority. Here’s how we protect the data you trust us with:

  1. Encryption: We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site to help protect the confidentiality of your personal information.

  2. Secure Networks: Our services are hosted on secure servers, and we utilize robust network protections to prevent unauthorized access and data breaches.

  3. Access Controls: We enforce strict access controls, ensuring only authorized personnel have access to your personal information, and only for approved purposes.

  4. Regular Audits: We regularly audit our systems and practices to identify and mitigate potential security risks, and we update our security practices to respond to new challenges and threats.

  5. Data Minimization: We practice data minimization by collecting only the information necessary to provide our services and not retaining personal information longer than necessary.

  6. Staff Training: All staff are trained on best practices for data protection and are required to adhere to our strict privacy policies.

  7. Secure Payment Processing: We partner with reputable payment processors like Stripe to handle all payment card transactions with additional layers of security.

  8. Incident Response Plan: In the unlikely event of a data breach, we have an incident response plan in place to quickly address the situation, mitigate any potential harm, and inform all affected parties as required by law.

  9. Privacy by Design: When developing new tools and services, we integrate privacy features and settings into our products from the ground up.

  10. Compliance with Laws: We regularly review our policies and practices to ensure they align with applicable privacy laws and regulations, including GDPR and other regional data protection laws.

We remain committed to implementing and updating administrative, technical, and physical safeguards designed to protect your personal information against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use.

How Long We Store Your Information

At Diving.Shopping, we are committed to only retaining your personal information for as long as necessary for the purposes for which it was collected. The duration for which we keep your data is determined by a combination of legal, business, and operational requirements.

  1. Transaction Records: We keep records of transactions for a period consistent with accounting and tax laws. This period typically spans several years from the date of the transaction, as required by applicable law.

  2. Account Information: Your account information is kept for as long as your account remains active, to enable you to access our platform and utilize our services without interruption.

  3. Legal Obligations: In some cases, we may be legally required to hold certain information for a specific period of time as stipulated by statutory retention periods.

  4. Security and Fraud Prevention: For security reasons, we may store log files and other data to prevent fraud and abuse and to protect our interests.

  5. Marketing: Information used for marketing purposes will be kept until you unsubscribe or opt-out of receiving these communications.

  6. Analytics and User Experience: We may store anonymized or aggregated data for analytics purposes to improve our services, but this type of data is not linked to any individual user and does not constitute personal information.

  7. Post-Account Deletion: After you close your account, we may retain some of your information if necessary to comply with legal obligations, resolve disputes, enforce our agreements, support business operations, and continue to develop and improve our services.

  8. Regular Review and Deletion: We regularly review the data we hold and delete anything we no longer need. When we delete any information, it will be done in a secure manner.

We ensure that your personal information is processed and stored securely, with respect for your privacy rights. If you have any questions about our data retention policies, please contact us for further information.

Your Rights & Choices

As a valued member of Diving.Shopping, you have certain rights regarding the personal information we hold about you. We are committed to providing you control over your data:

  1. Right to Access: You have the right to access the personal information we hold about you. This includes the right to be informed about the nature of the data, why we have it, and how it is used.

  2. Right to Rectification: If you find that any information we hold about you is incorrect or incomplete, you have the right to request its correction or updating.

  3. Right to Erasure: Also known as the ‘right to be forgotten’, you can request the deletion of your personal data when it is no longer necessary for us to keep it.

  4. Right to Restrict Processing: You have the right to request that we temporarily or permanently stop processing all or some of your personal data.

  5. Right to Data Portability: You can request a copy of your personal data in a machine-readable format and have the right to transmit that data to another service provider.

  6. Right to Object: You have the right to object to us processing your personal data on grounds relating to your particular situation, especially for marketing purposes.

  7. Consent Withdrawal: Where we rely on your consent to process your personal data, you have the right to withdraw that consent at any time, although this will not affect the lawfulness of the processing before the withdrawal.

  8. Marketing Opt-Out: You can opt out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” or “opt-out” link in the marketing emails we send you.

  9. Automated Decision Making and Profiling Rights: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

  10. Submitting Requests: To exercise any of these rights, please contact us using the contact information provided on our platform. We will respond to your request in accordance with applicable data protection laws.

  11. Complaints: You have the right to lodge a complaint with a data protection authority about our collection and use of your personal data.

We are dedicated to upholding these rights and ensuring that you have full control and understanding of how your data is used on our platform. For more detailed information or to exercise your rights, please contact us directly.

Your Responsibilities

While Diving.Shopping is committed to protecting your privacy and data, as a user of our platform, you also have certain responsibilities to help ensure the security and integrity of your information and our community. Here’s what we ask of you:

  1. Accurate Information: Provide accurate and up-to-date information when creating your account and engaging in transactions. Misleading information can affect the reliability and trustworthiness of our marketplace.

  2. Confidentiality of Your Account: You are responsible for maintaining the confidentiality of your account credentials, including your password. Any activities under your account are your responsibility.

  3. Secure Access: Take reasonable steps to prevent unauthorized access to your account. This includes logging out after using our services, especially when using shared or public devices.

  4. Respectful Communication: When interacting with other users, whether buyers or sellers, communicate respectfully and in accordance with our community guidelines. Abusive or discriminatory behavior is not tolerated.

  5. Reporting Misuse: If you notice any suspicious activities, misuse of our platform, or a breach of our terms and privacy policies, we encourage you to report these instances to us immediately.

  6. Legal Compliance: Ensure that your use of our services complies with all applicable laws and regulations. This includes not engaging in fraudulent activities or using our platform for illegal purposes.

  7. Data Sharing: Be cautious about sharing personal information with other users. Only share what is necessary for transaction purposes, and always use our platform’s secure communication tools.

  8. Updates and Changes: Stay informed about any changes to our policies and terms by reviewing updates we may provide. Continued use of our platform after changes constitutes your acceptance of the new terms.

By fulfilling these responsibilities, you help maintain a safe and trustworthy environment for all Diving.Shopping users, contributing to a positive and successful experience for everyone involved.

Privacy Policy Changes

Diving.Shopping is committed to continuously improving our services and ensuring the best possible experience for our users. As such, our Privacy Policy may undergo changes from time to time. Here’s how we will manage and communicate these changes:

  1. Notification of Changes: If we make changes to our Privacy Policy, we will notify you through prominent means such as via email notification or a notice on our platform, prior to the change becoming effective.

  2. Review Period: We will provide a reasonable period for you to review the changes before they take effect. This ensures that you have ample time to understand the implications of our revised policies.

  3. Access to Previous Versions: We understand the importance of transparency. For significant changes, we will keep an archive of previous versions of our Privacy Policy, which you can request at any time.

  4. Consent and Acceptance: Continued use of our services after the effective date of any changes will be considered as your acceptance of our updated Privacy Policy. If you do not agree with the changes, you should discontinue using our services.

  5. Seeking Clarification: We welcome any questions, concerns, or comments you may have about our Privacy Policy changes. If you need clarification on any of the new terms or practices, please contact us.

  6. Regular Reviews: We recommend that you regularly review our Privacy Policy to stay informed about how we are protecting your information.

The date of the last revision of our Privacy Policy will always be noted at the top of the policy, so you can easily see when it was last updated. We encourage you to periodically review this policy to be informed about how we are processing and protecting your personal information.

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