Violation Reporting Policy

Introduction

At Diving.Shopping, we are committed to maintaining a safe, trustworthy, and respectful environment for all our users. Our Violation Reporting Policy outlines the process for reporting any activities or content that violate our platform’s terms of service, policies, or applicable laws.

 

Scope of Violations

Violations may include, but are not limited to:

  1. Fraudulent Activity: Any fraudulent or deceptive practices by sellers or buyers.
  2. Intellectual Property Infringement: Unauthorized use of copyrighted or trademarked material.
  3. Harassment or Abuse: Any form of harassment, bullying, or abuse directed towards other users.
  4. Illegal Content: Listing or promoting items that are illegal or prohibited by our platform’s policies.
  5. Privacy Breaches: Unauthorized sharing or misuse of personal data of users.

 

How to Report a Violation

  1. Via the Product Page: If the violation is related to a specific product, use the ‘Report Abuse’ feature available on each product page. This will directly flag the product for our review.

  2. Through the Seller’s Profile: For violations concerning a specific seller, go to the seller’s profile page and click on the ‘Report Seller’ button. This will alert us to potential issues with the seller.

  3. Contacting Customer Support: For violations that do not fall into the above categories or require immediate attention, please contact our customer support. Provide detailed information about the incident, including any relevant order numbers, user IDs, and a description of the issue.

 

Processing Reports

  1. Review Process: Our team will review each report thoroughly and impartially. We may contact you for additional information if necessary.

  2. Action on Violations: If a violation is confirmed, appropriate actions will be taken, which may include warnings to the offending user, removal of content, suspension of accounts, or reporting to relevant authorities.

 

Follow-up and Feedback

  1. Notification: We will notify the reporting party of the outcome of the investigation and actions taken, while respecting the privacy and confidentiality of all involved parties.

  2. Continuous Improvement: We welcome feedback on our reporting process and are committed to continually improving our response to violations.

 

Contact for Violation Reports

For any questions regarding how to report a violation or follow up on a report, please contact our customer service team.

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