Privacy Policy

Introduction Welcome to Diving.Shopping, a digital marketplace managed by Webase Global, located at 77 Camden Street, Dublin, D02 XE80, Ireland. This Privacy Policy outlines how we handle the personal and business information of our sellers to ensure transparency and trust.


What Information We Collect and Receive for Sellers on Diving.Shopping

As a seller on Diving.Shopping, various types of information are collected and received to facilitate your use of our services, manage your storefront, and comply with legal obligations. Here’s an overview of the data we collect:

  1. Personal Identification Information: This includes your name, email address, postal address, and phone number. It’s essential for setting up your seller account, verifying your identity, and ensuring effective communication.

  2. Business and Tax Information: We collect details like your business name, tax identification number, VAT number, and other relevant business-related information. This is crucial for transaction processing, invoicing, and adhering to tax regulations.

  3. Account and Profile Data: When you create a seller account, we collect login credentials (such as your username and password) and additional profile information that you provide, which may include a profile picture, biography, and other personal or business details.

  4. Financial and Transactional Information: Details related to your sales transactions, including pricing, sales history, and revenue, are collected. For payment processing and payout, we gather your banking or payment gateway information, securely processed via services like Stripe.

  5. Communication Records: We store records of your communication with buyers and with our platform, including messages, support requests, and any other interaction, which helps in providing customer service and resolving disputes.

  6. Usage Data: This includes information on how you interact with our platform, such as listing items, managing orders, preferences, and settings. Tools like Google Analytics help us understand usage patterns to improve our services.

  7. Social Media and Authentication Data: If you use social media or third-party services like Google for sign-in or account verification, we may receive certain information from these platforms, such as profile data and authentication status.

  8. Geolocation Information: We collect geolocation data for purposes such as customizing your selling experience to your region, calculating shipping costs, and applying the correct taxation rates, using services like MaxMind.

  9. Device and Connection Information: Information about the device and internet connection you use to access Diving.Shopping, including hardware model, operating system, browser type, IP address, and mobile network information, is collected to ensure the security and optimal performance of our platform.

  10. Multilingual and Currency Preferences: To facilitate a seamless selling experience in a global marketplace, we collect your language and currency preferences, enabling you to conduct business in the most convenient and efficient way possible.

This information is essential to provide you with our platform’s full functionality, ensure legal compliance, and create a secure and efficient selling environment. We process and handle this data with a high level of security and confidentiality, in line with our Privacy Policy and applicable data protection laws.


How We Use Seller Information

At Diving.Shopping, we utilize the information collected from our sellers to provide, maintain, and improve our services, ensure a secure and efficient marketplace, and comply with legal obligations. Here’s a detailed breakdown of how we use seller information:

  1. To Manage and Facilitate Transactions: We use your information to facilitate sales transactions, process payments, handle orders, and provide customer support. This includes using business and financial information to complete transactions and ensure accurate record-keeping.

  2. To Enhance Seller Experience: Your usage data and preferences help us personalize and improve your experience on our platform. We analyze this data to optimize marketplace functionality, introduce new features, and provide you with insights to grow your business.

  3. For Account Management and Verification: We use your personal and business information to manage your account, verify your identity, and ensure that sellers on our platform are genuine, which helps maintain a trusted environment for all users.

  4. For Communication and Support: We use your contact information to communicate with you regarding your account, to provide updates about our platform, and to offer customer support. This includes sending notifications about transaction statuses, policy updates, and responding to your inquiries.

  5. For Marketing and Promotion: With your consent, we may use your contact details to send you marketing communications about our services, promotional offers, and platform updates. You have the option to opt out of such communications at any time.

  6. To Comply with Legal Requirements: We use your information to comply with legal and regulatory obligations, such as tax laws, consumer protection regulations, and other applicable legal requirements.

  7. For Security and Fraud Prevention: We use your information to protect the security and integrity of our platform. This includes monitoring for fraudulent activity, enforcing our terms and policies, and taking necessary actions to protect the rights and safety of our users.

  8. To Facilitate Payments and Invoicing: Financial and transactional data is used to process payments to you through secure payment systems like Stripe, generate invoices, and manage financial records in accordance with accounting and taxation laws.

  9. For Analytics and Performance Monitoring: We use tools like Google Analytics to understand how sellers use our platform, which helps us identify areas for improvement, understand market trends, and make data-driven decisions.

By using seller information in these ways, we aim to create a supportive, efficient, and secure environment for sellers to grow their businesses while ensuring compliance with applicable laws and regulations. Your privacy and data security are paramount to us, and we handle your information with the utmost care and responsibility.


Sharing Seller Information

At Diving.Shopping, we understand the importance of maintaining the confidentiality and integrity of your information. Here’s how and with whom we might share seller information:

  1. With Buyers: To facilitate transactions, we share necessary information with buyers on our platform. This typically includes your business name, contact details, and shipping information, which are essential for completing purchases and providing post-sale support.

  2. Third-Party Service Providers: We collaborate with various third-party service providers to enhance our platform’s functionality. This includes payment processing partners like Stripe, shipping and logistic companies, and customer service software providers. Only the necessary information is shared with these providers to perform their services.

  3. Legal Compliance and Law Enforcement: We may disclose seller information if required by law or in response to valid requests by public authorities (such as a court or a government agency). This includes complying with legal processes or enforcing our agreements, terms, and policies.

  4. Marketing and Analytics: With your consent, we may share certain information with marketing platforms like Mailchimp for promotional purposes, and with analytics providers like Google Analytics to understand user behavior and improve our services.

  5. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, seller information may be transferred as part of the transaction, subject to standard confidentiality agreements.

  6. Social Media and Login Integrations: If you use any social media or third-party services for account integration, limited information may be shared with these platforms to facilitate such integrations.

  7. Professional Advisors: We may share your information with our legal, financial, or other professional advisors to obtain their advice and services as necessary for the operation of our business.

  8. Aggregate and Non-Identifiable Data: We may share aggregated or anonymized information that does not identify any individual seller with third parties for research, marketing, analytics, and other business purposes.

We take care to ensure that all sharing of information is compliant with our privacy policy and the applicable data protection laws. We require all third parties to respect the confidentiality of your information and to treat it in accordance with the law. We do not sell personal information to third parties.


Data Security and Retention for Sellers on Diving.Shopping

Data Security

At Diving.Shopping, we take the security of your data seriously and implement a variety of measures to protect your information from unauthorized access, alteration, disclosure, or destruction. Here’s how we ensure data security:

  1. Encryption: We use strong encryption technology to secure data transmission on our platform, particularly for sensitive information like financial data.

  2. Secure Server Environment: Our servers are hosted in a secure environment with access controls and physical security measures to prevent unauthorized entry.

  3. Regular Security Audits: We conduct regular security audits and continuously monitor our systems for vulnerabilities or breaches.

  4. Data Access Control: Access to personal data is strictly limited to personnel who need the information to perform their job functions. They are bound by confidentiality obligations and may be subject to disciplinary measures, including termination, if they fail to meet these obligations.

  5. Compliance with Standards: We adhere to industry standards and best practices in data security, ensuring our measures are up-to-date with the latest developments in the field.


Data Retention

We retain your personal information for as long as necessary to provide you with our services and as required for legal, audit, and compliance purposes. Here’s our approach to data retention:

  1. Account Information: As long as you maintain an account with Diving.Shopping, we will retain your account and profile information.

  2. Transaction Records: We keep records of transactions for a period consistent with accounting and tax laws. This period typically spans several years as required by applicable law.

  3. Legal and Regulatory Requirements: In some instances, we are legally required to retain certain information for a specified period due to legal, tax, or regulatory reasons.

  4. Security and Fraud Prevention: Data may be retained for longer periods for the purposes of fraud prevention, security, and protection of our rights.

  5. Deletion upon Request: Upon your request to delete your account, we will remove your personal information from active databases, subject to any legal or regulatory retention requirements.

  6. Anonymization: Where feasible, we may anonymize your information so that it no longer identifies you, which allows us to use it for analytical or statistical purposes.

Our data retention policies are designed to ensure that we comply with our legal obligations and meet your expectations for privacy and security. If you have questions about our data security and retention practices, please contact us.


Seller Rights

As a seller on Diving.Shopping, you have specific rights regarding your personal information. We are committed to ensuring that you can exercise these rights easily and transparently. Here’s a summary of your key rights:

  1. Right to Access: You have the right to access the personal information we hold about you. This includes the right to request a copy of the personal data we have on file.

  2. Right to Rectification: If you find any of your personal information to be incorrect or incomplete, you have the right to ask us to correct or complete it.

  3. Right to Erasure: You can request the deletion of your personal data, especially when it is no longer necessary for the purposes for which it was collected.

  4. Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data under certain circumstances, such as if you contest the accuracy of the data.

  5. Right to Data Portability: Where applicable, you have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to have us transfer that data to another controller.

  6. Right to Object: You have the right to object to the processing of your personal data, particularly where we are relying on a legitimate interest or processing for direct marketing purposes.

  7. Right to Withdraw Consent: If you have given consent for a specific processing activity, you have the right to withdraw your consent at any time, though this will not affect the lawfulness of processing based on consent before its withdrawal.

  8. Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority if you believe that our processing of your personal data infringes data protection laws.

  9. Automated Decision-Making and Profiling: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.

To exercise any of these rights, please contact us using the contact details provided on our platform. We will respond to your request as quickly as possible and always in compliance with applicable data protection laws. Your privacy and the ability to control your data are of utmost importance to us at Diving.Shopping.


Changes to the Policy

At Diving.Shopping, we are continually evolving to better serve our sellers and improve our platform. Consequently, our policies, including this Privacy Policy, may be updated from time to time. Here’s how we handle changes to this policy:

  1. Notification of Changes: If we make any significant changes to our Privacy Policy, we will inform you through various means such as email notifications, announcements on our platform, or other appropriate communication channels.

  2. Effective Date: Changes to the policy will become effective from the date they are published. We will include an “effective from” date at the top of the policy to indicate the latest update.

  3. Opportunity to Review: We understand the importance of any changes to our Privacy Policy and will provide you with a reasonable period to review the changes before they take effect. This ensures you have sufficient time to understand the implications of our revised policies.

  4. Your Acceptance: Continued use of the Diving.Shopping platform after any changes to the Privacy Policy will constitute your acceptance of such changes. If you disagree with the changes made, you have the option to cease using our services.

  5. Archives of Previous Versions: For transparency, we will maintain an archive of previous versions of our Privacy Policy. You can request access to these versions for review at any time.

  6. Your Feedback: We welcome and value your feedback on any changes we make. If you have questions or concerns regarding any of the updates, please do not hesitate to contact us.

We commit to maintaining the highest standards of privacy and data protection, and any changes to our Privacy Policy will reflect this commitment. We encourage you to review our Privacy Policy regularly to stay informed about how we are protecting your information.

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